How To Ban An Ambassador

Maintaining a trusted, compliant ambassador network protects your brand reputation and keeps the experience fair for customers and partners. If an ambassador violates your program guidelines or no longer meets your partnership standards, you can ban them from your program. Banning immediately prevents further participation while keeping their historical performance data available for reporting.

How to Ban an Ambassador

1. Go to the ambassador's profile in SATHI

2. Click the three-dot menu (⋯) beside the ambassador's profile name

3. Select Ban

You'll be redirected to the ban confirmation page.

Before completing the ban, you’ll need to provide a reason for the ban. Adding a reason helps keep your records organized and provides context for future reference. Once you confirm the action, the affiliate will be banned from your program.

What Happens When You Ban an Ambassador

The following changes take effect immediately:

• Ambassador links stop working: Any links created by the ambassador no longer generate referrals or commissions

• Discount codes are deleted: Any active discount codes assigned to the ambassador are removed

• Dashboard access is removed: The ambassador can no longer access their dashboard

• Outstanding commissions are rejected: Any unpaid commissions associated with the ambassador are rejected according to your program rules

• They cannot re-apply or be re-invited while banned: The ambassador is blocked from joining your program again unless unbanned

Past performance remains available. Their historical clicks, conversions, and performance data stay visible in your reports for tracking and record-keeping.

What Happens After an Ambassador Is Banned

After the ban is completed, a banner appears on the ambassador's profile showing "Banned on [date]."

If You Choose to Unban an Ambassador

• They can re-apply to your program or be re-invited, even using the same email address

• Previously created ambassador links and discount codes are not restored

• Commissions are not reversed or reinstated

• Their previous performance history remains available in your reports

• The ambassador is tagged as "Deleted" and no longer appears in your active campaign

If you want to work with the ambassador again, you'll need to invite or approve them as a new ambassador and set up any required links, codes, or campaign access again.

Why This Is Important

Banning gives you a clean way to enforce program standards without losing the historical data tied to that ambassador's past performance. The reason field and the profile banner keep a clear record of why and when action was taken, which matters if the ambassador re-applies or the decision is ever reviewed later.

Still need help?

Reach out anytime to our Support team using the button at the bottom-right corner of your dashboard, or email us at [email protected].