Your links and codes don't capture every sale your ambassadors influence. A Post-Purchase Survey asks customers "how did you hear about us?" right on the thank you page — so you can see the full picture of what's actually driving sales.
Go to Settings from the bottom of the left sidebar, then open the Preferences tab. Find Post Purchase Survey Attribution and toggle it on.
Before making it live, click Preview Survey to see exactly how it looks on desktop and mobile.
The survey appears on the customer's thank you page after every purchase. Customers can:
Select how they heard about the brand from the options shown
Search for a specific ambassador or creator by name and select them directly — even if they never clicked a link or used a discount code
This is how you capture sales that would otherwise go untracked. If a customer discovered you through an ambassador's content but never used their code, you still know who to credit.
Once you're happy, click Complete Setup to make the survey live on your store. The survey won't appear on your checkout page until this step is done.
Go to your Shopify Admin
Go to Settings → Checkout
Under SATHI, click Customize
In the top-left panel, click the Apps icon (next to the Settings icon)
Find Post Purchase Survey and click the + icon next to it
Select Add to Thank You Page
Click Save
Both can be live on your thank you page at the same time. The order in which they appear is controlled from your Shopify checkout settings — you can drag to reorder them there.
Back on the Preferences tab, the Post-Purchase Survey card shows you:
Total Responses — how many customers have responded
Latest Response — when the last response came in
Export Responses: Export the responses by going to Performance → Post Purchase Surveys Tab and clicking export in the top right.
Still need help?
Reach out anytime with our Support team using the button at the bottom-right corner of your dashboard, or email us at [email protected].
