How to Set Up a Post-Purchase Survey in SATHI
Your links and codes don't capture every sale your ambassadors influence. A Post-Purchase Survey asks customers "how did you hear about us?" right on the thank you page — so you can see the full picture of what's actually driving sales.
Step 1 — Enable Post-Purchase Survey Attribution
Go to Settings from the bottom of the left sidebar, then open the Preferences tab. Find Post Purchase Survey Attribution and toggle it on.
Step 2 — Preview your Survey
Before making it live, click Preview Survey to see exactly how it looks on desktop and mobile.
The survey appears on the customer's thank you page after every purchase. Customers can:
Select how they heard about the brand from the options shown
Search for a specific ambassador or creator by name and select them directly — even if they never clicked a link or used a discount code
This is how you capture sales that would otherwise go untracked. If a customer discovered you through an ambassador's content but never used their code, you still know who to credit.
Step 3 — Complete setup on Shopify
Once you're happy, click Complete Setup to make the survey live on your store. The survey won't appear on your checkout page until this step is done.
Go to your Shopify Admin
Go to Settings → Checkout
Under SATHI, click Customize
In the top-left panel, click the Apps icon (next to the Settings icon)
Find Post Purchase Survey and click the + icon next to it
Select Add to Thank You Page
Click Save
A note on Inner Circle and Post-Purchase Survey
Both can be live on your thank you page at the same time. The order in which they appear is controlled from your Shopify checkout settings — you can drag to reorder them there.
Tracking responses
Back on the Preferences tab, the Post-Purchase Survey card shows you:
Total Responses — how many customers have responded
Latest Response — when the last response came in
Export Responses: Export the responses by going to Performance → Post Purchase Surveys Tab and clicking export in the top right.
What's next?
👉 How to Set Up Affiliate Payments
👉 How to Set Up Fraud Detection
Need help? Reach out to us at [email protected] — we're here.